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ABOUT US

TOPVICO Electronic Technology Co., Ltd. is a company focus on Home Security&Automation, established in 2011, pay all attention to provide most desired and competitve goods to our customers, that’s why we exist, we are here to make your purchase happy, pleasure to communicate with you and improve by your suggestions, thank you dear customers!

SHIPPING  

– Q: How long your goods will be sent out?

  A: 98% goods will be sent out within 24 hours, others within 72hours

– Q: What delivery method?

  A: Defalut use Aliexpress online shipping, better guarantee for you, 

     if you need very urgent, please contact us to change the price for DHL or other commercial express

– Q: How to track the package?

  A: Track will update in your order page

– Q: What is the delivery guarantee?

   A: If not arrived within gurantee time, please contact us directly, will send new package or full refund 

Please note that Buyers are responsible for all additional customs fees, duties, and taxes for importation into your country. We will not refund shipping charges for refused shipments.

AFTER SALE SERVICE

The following information is required when you reflect the problem:

– Image or video of defective goods (contact seller directly)

How to solution:

– Professional technic support to find the problems

– If really goods problems, will send new package or refund money

If repair need, please contact the seller, guarantee time is one year, out of guarantee time,

the buyer is responsible for the cost of returning or parts shipping cost.

We will employ every resource to ensure that your return is processed promptly and without hassle. Please contact us for any product or service issues before opening a dispute on Aliexpress.

FEEDBACK

Your satisfaction and positive feedback is very appreciate. Please leave positive feedback and 5 stars if you are satisfied with our items and services.

If you have any problems with our items or services, please feel free to contact us first before you leave negative feedback.

We will do our best to solve any problems and provide you with the best customer services.

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